Background TeamSTEPPS is defined as ‘Team Strategies and Tools to Enhance Performance and Patient Safety’. Research evidence has shown that TeamSTEPPS can provide skills to create and maintain high performing teams and achieve patient-centred care standards.
Methods The West Midlands Project supported by Health Education West Midlands wished to empower local GP Trainees with TeamSTEPPS.
A Master Training programme was completed by the ‘change team’ faculty. The educational material was then formatted into a fundamentals course with mentoring support.
In total 3 small group sessions (with Simulation facilities available) were utilised for core concepts namely Communication, Leading teams, Situation Monitoring and Mutual Support. Trainees were also introduced to principles beyond the fundamentals including Coaching, Change Management and Implementation.
Results – projects in action Local GP trainees’ formulated individualised practice based plans for specific team needs.
A situational monitoring tool utilised as an audit for patients being prescribed Methotrexate
Status of the patient
Progress towards the goal
Closed loop communications Another trainee wanted to help standardise electronic communications. This was in response to a significant event of patients being lost to follow up on test results. A closed loop communication cycle was thus put into place. This empowered administration staff and levelled hierarchy with clinical staff.
A similar method was also utilised to standardise approach to late arrival patients in practice.
Conclusions This project has introduced concepts and principles of TeamSTEPPS to local trainees who have put projects directly into action by utilising the support tools.
The practice model could well be utilised more widely for teamwork improvement. Support to overcome potential barriers to change should also be considered
Thomas EJ. Improving teamwork in healthcare: current approaches and the path forward. BMJ Qual Saf 2011-000117
Clancy CM, Tornberg DN. TeamSTEPPS: assuring optimal teamwork in clinical settings. Am J Med Qual 2007;22:214–17
Weaver SJ, Lyons R, DiazGranados D, et al. The anatomy of health care team training and the state of practice: a critical review. Acad Med 2010;85:1746–60
Statistics from Altmetric.com
If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.