Article Text

0189 The care certificate – evaluating the impact and benefits upon service user experience, participant performance and professional development
  1. Alison Smith-Robbie
  1. Sussex Community NHS Trust, Brighton, UK


Background The Cavendish Review (July 2013), examined the role of the Health Care Support Worker (HCSW), in the wake of the Francis Inquiry (February 2013) into the failings at Mid Staffordshire NHS Foundation Trust. Her recommendation that all HCSW’s complete a nationally recognised training program based on best practice, is endorsed by the Department of Health and nationally launched on 1st March 2015.

The Care Certificate’s standards address the fundamentals of care, aiming to ensure that HCSW’s are properly trained and motivated to perform their role with the principals underpinned by the Chief Nursing Officer’s 6c’s (2012).

Being one of the 2014 pilot sites, and acquiring a year’s worth of data, the author of this paper is currently undertaking a large scale study within her health care organisation, to analyse the impact and benefits of The Care Certificate upon service user experience, participant performance and professional development.

Methodology Data from multiple channels is being obtained and reviewed to identify areas of effect. Quantitative statistical and qualitative thematic analysis will cover a 12 month period incorporating the 6 months prior to introduction of The Care Certificate.

Results/outcomes It is anticipated that data analysis will yield favourable results in support of the Care Certificate in influencing change within clinical practice, promoting patient safety, improving quality and delivery of care, enhancing employee performance and professional development. Anecdotal evidence is so far highly suggestive that simulation based education integrated into the curriculum, promotes the transference of learnt skills into clinical practice.

Potential impact HCSW’s who have successfully completed the Care Certificate, will be equipped, knowledgeable and instrumental in making the necessary suggestions and recommendations to drive forward changes in care delivery. Data will further provide assurance to employers, patients, service users, that the HCSW has been trained to a specific set of national standards and have been assessed as competent to work unsupervised.


  1. Berwick D. A commitment to act: improving the safety of patients in England, 2013

  2. Cavendish C. The Cavendish review: an independent review into the healthcare assistants and support workers in the NHS and social care settings, 2013

  3. Chief Nursing Office 2012 Compassion in Practice: The Vision and Strategy for Nurses, Midwives and Care Staff

  4. Francis R. The Mid Staffordshire NHS Foundation Trust Public Inquiry, 2013

  5. Health Education England. The Talent for Care: Consultation on a national strategy to develop staff working in NHS Roles banded 1 to 4, 2014

  6. Keogh B. Review into the quality of care and treatment provided by 14 hospital trusts in England, 2013

  7. Royal College of Nursing. 2013 New Look for First Steps

  8. Skills for Care 2013 Workforce outcomes measurement model

Statistics from

Request Permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.