Table 3

Communication assessment tool results

Communication assessment tool statementMedian score on a 5 point scale, 5=excellent
Greeted me in a way that made me feel comfortable5
Treated me with respect5
Showed interest in my ideas about my health5
Understood my main health concerns5
Paid attention to me (looked at me, listened carefully)5
Let me talk without interruptions5
Gave me as much information as I wanted5
Talked in terms I could understand5
Checked to be sure I understood everything5
Encouraged me to ask questions5
Involved me in decisions as much as I wanted5
Discussed next steps, including any follow-up plans5
Showed care and concern5
Spent the right amount of time with me5
(The doctor’s staff) treated me with respect5